Help centre
Wire it all up,
one step at a time.
Every connection has its guide, written to be followed with the screen open next to it. And if the answer is not there, a human replies in under 24 hours.
Mailbox
What brings your sales and purchases in without typing anything.
Connecting your Gmail mailbox
Authorising StockFeel to read sale and purchase confirmations, choosing one mailbox or two, and knowing exactly what the connection allows.
Read the guide
Forwarding mail from another mailbox
Outlook, iCloud, Yahoo or your own domain: writing the rule that sends confirmations to the connected Gmail mailbox, without forwarding everything else.
Read the guideMarketplaces
Linking eBay and StockX, and the settings those platforms require on their own side.
Connecting eBay
The eBay authorisation, the business policies to turn on in your seller account and the stock address: the three things without which nothing publishes.
Read the guide
Connecting StockX
Authorising StockX, the two conditions for a listing to go through, and what the connection cannot do.
Read the guideYour data
Bringing an existing inventory in, and understanding what a sale writes into your history.
Importing your inventory from a CSV
Starting from an Excel or Google Sheets file, mapping the columns, reading the preview, and bringing a sales history in at once.
Read the guideSales, profit and tracking
What a sale writes into your history, how to confirm a sale detected in an email, and what cancelling puts back in stock.
Read the guideAn answer missing?
Tell us what is blocking you, with the page involved and what you expected. The more precise it is, the more useful the reply.
Write to the teamA human replies in under 24 hours, Monday through Friday.
Or straight by email contact@stockfeel.fr
Service status
The official channel for following a StockFeel incident.
All services are operational
During an incident, a banner appears on every page of the application. Details and updates remain available here.
Questions
Before you write to us
Because one API read deeply beats four read halfway: Gmail exposes the search, the labels and the content detection needs, and it does so stably. If your confirmations arrive elsewhere, a forwarding rule brings them to a dedicated Gmail mailbox, and the matching guide covers the steps for Outlook, iCloud, Yahoo and your own domain.
The sender, the subject, the date and the part of the text the analysis needs, for the only messages that look like a sale, purchase or shipping confirmation. Attachments are never downloaded, the full body is not kept, and the id of an analysed message is kept for 120 days at most. Nothing is sent from or deleted in your mailbox: the only write is a label placed on what has been read.
No, never. Detection leaves a suggestion: the item it believes it recognises, the price it read, the date. It is your confirmation that decrements the quantity and creates the sale line. You can also correct the item it aimed at, or dismiss the suggestion if the email was not a sale.
Yes. Disconnecting Gmail, eBay or StockX removes the authorisation and nothing else: your items, your sales, your recorded listings and your history stay intact. On the eBay side, business policy identifiers and the stock address are even kept, so reconnecting does not ask for them again.
Expect under an hour. A detection pass runs every five minutes and takes accounts in turn, and the "Synchronise now" button is there so you do not have to wait. If your emails go through a forwarding rule, add your provider's delay, from a few seconds to a few minutes.
Under Settings, My account, at the bottom of the page. Deletion is permanent and takes the associated data with it. Export your inventory and your sales from the same area first if you want to keep a copy.